The GEM Award for Retail Excellence recognizes the companies who are using innovative strategies to create positive change to how jewelry and/or watches are sold. The retailer -- online or brick-and-mortar -- may be recognized for their excellence in e-commerce, technological advancements, in-store experience, digital applications or any combination thereof.
Foundrae

Marissa Collections owes its success to staying true to the original goal...commitment to helping clients develop their individual style through personalized service and extraordinary selection. Marissa Collections began in 1975 with a storefront boutique of hand selected items including clothing, jewelry, accessories and shoes which Marissa personally styled for each individual. The instant success among the small community on the Gulf of Mexico has continued over the years, emerging into a 10,000 square foot location in the Third Street South shopping district of Old Naples. Marissa Collections was destined to evolve and expanded to our second location at The Royal Poinciana Plaza in Palm Beach.

Foundrae

MUSE contains multitudes: a world-renowned fine jewelry showroom, an intimate retail shop in New York’s West Village that frequently moonlights as an event space for high-profile tastemakers, a state-of-the-art shoppable jewelry catalog, a robust Instagram presence with over 80,000 followers, and a charming charitable initiative called Have A Heart. While each facet of the MUSE universe adds value, together they have redefined the art of shaping emerging fine jewelry talent such as Bea Bongiasca, Jenna Blake, Nikos Koulis, and Silvia Furmanovich into established and highly sought-after brands. Founder and CEO Jennifer Shanker established MUSE in 1999 and her discerning taste and sharp eye have made MUSE a destination for magazine editors, social media influencers and elite private clients on the hunt for the next big things.

Foundrae

Saks Fifth Avenue is a premier destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since 1924, it has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Saks Fifth Avenue’s unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 41 extraordinary stores across North America for seamless, all-channel shopping. In 2019, Saks created the ultimate luxury destination for high fine jewelry and watches in New York City through the creation of The Vault and it continues to deliver one-of-a-kind experiences, creating personal connections with customers and transforming the way they shop for these valuable and lifelong pieces.