The GEM Award for Retail Innovation recognizes the companies who are using innovative strategies to create positive change to how jewelry and/or watches are sold. The retailer -- online or brick-and-mortar -- may be recognized for their excellence in e-commerce, technological advancements, in-store experience, digital applications or any combination thereof.
Winner: Moda Operandi
In 2011, Tao Group opened Beauty & Essex, a restaurant and lounge in New York City, with a pawn shop retail experience at its entrance curated by Lauren Kaminsky Goldman of ByGoldGirl. As curating partner of the retail storefront, ByGoldGirl decks out cases with jewelry and curiosities to astound guests before they discover the glamorous restaurant hidden behind the pawn shop’s back door. Beauty & Essex’s successful formula has led to the opening of locations in Las Vegas and Hollywood. Now, as a third-generation pawnbroker and Chief Operating Officer and President of EZ Pawn Corp., Lauren uses ByGoldGirl to educate the public about pawn-broking in hopes of altering negative stereotypes from past generations.
Founded in Philadelphia in 1916, Govberg Jewelers is one of the nation’s most specialized purveyors of luxury timepieces, offering an unrivaled selection by leading watchmakers, a pre-owned inventory of remarkable breadth and a knowledgeable team to cultivate meaningful client experiences. Under the leadership of Danny Govberg, the company underwent a tremendous transformation over the past 30 years. Danny’s insatiable passion for watches and technology inspired the evolution of Govberg’s service offerings across many platforms, merging the traditional charm of brick-and-mortar retail and the interests of the tech-savvy luxury consumer in an intriguing fashion. Today, the jeweler operates three exquisite locations and WatchBox by Govberg, a cutting-edge mobile application offering asset management, watch education, collection exploration and a dynamic community.
Moda Operandi
Moda Operandi is the only place to preorder looks straight from the unedited runway collections of the world’s top designers—months before they are available anywhere else. Moda Operandi Boutique offers a highly curated selection of in-season items from both established and emerging designers, ready to ship now. And for those who want a personal touch, Moda Operandi's private showrooms in London and New York City offer a bespoke shopping experience that includes unprecedented access to favorite designers and hand-selected recommendations from expert stylists. In homage to the history of couture, Moda Operandi has established a retail renaissance where the time-honored institution of luxury meets an innovative point of view on fashion.